Costway
Costway Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costway has 2.0 star rating based on 954 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Costway to a friend or colleague.
- Rating Distribution
Pros: No comment, Good price, Inexpensive.
Cons: No way to contact the company, Customer serice, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costway has 2.0 star rating based on 954 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Costway to a friend or colleague.
- Rating Distribution
Pros: No comment, Good price, Inexpensive.
Cons: No way to contact the company, Customer serice, Customer service.50% of users think that Costway should improve its Customer Service.
78% of users say that they won't use Costway in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't buy from macys", "It’s a reseller of overs junk. Don’t waste your money or time (3 hours)", "Don’t purchase their products…", "I don’t have a recommendation at this time", "do not buy".
Most users ask Costway for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Costway Reviews
"Return a swing set"
The lady I spoke with was amazing and very helpful. We were going to return the swing set we bought, but after finding out how much it would cost to return, we...
"Patio chairs. Parts missing. Parts broken. Can’t take apart to return. Bolt hol thread not made correctly. Shoddy work."
Patio chairs. Parts missing. Parts broken. Cant take apart to return. Bolt hol thread not made correctly. Shoddy work. User's recommendation: It’s a reseller...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Tennessee
Missing parts
All I want is four *** little bitty parts that I needed to build the rest of the chair so I feel that I should get them for free from them instead of having to go out and purchase them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts
Missing 5 bolts. I can't assemble the set.
The bolts were not shipped. I will stop the credit card payment and make sure that Macy's stops dealing with your company.
- Not a good company
Preferred solution: Price reduction
User's recommendation: Don't buy from macys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lebanon, Ohio
Ask question
The filter on the washer side won't stay on when water or clothes touch it; it falls off. When I put it back on, it clicks but falls off every time.
It's very annoying and time-consuming, so can you please tell me how to fix it? Other than that, I love it.
Everything else seems to be working fine. I had my niece come over; she has one also, but she couldn't get it to stay on either.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a play chief kitchen for my grandson in early Nov. He opens the box today and it's a brown cradle for a real baby not a toy at all so definely not a toy kitchen... I paid over $100 for this
I purchased a chief play kitchen for my grandson in early part of November He opened today and it's not a kitchen at all but a wooden babies crandle for a real baby. Can't find anyway to have actual contact with a person...
So maybe someone can call me!!! 574 389-****
Deborah Ursery
- No way to contact the company
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fremont, California
Wireing
Just checking on correct wireing from disconnect and also the communication wiring and information on charging unit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Missed package!! I spoke a few seconds the call became disconnected
Lost order from Dec 20 202
No refund and no replacement as suggested.
The phone call was not even accepted.
After a few seconds there was a disconnect.
Melbourne, Victoria
They don’t answer!!
Ive been trying to get in contact with someone in regards to my costway treadmill machine thats making a loud noise with a smoke smell. No one is getting back to me. Im extremely frustrated!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Broken part
Company fixed the issue and I have been provided with apology.
No one has called me back regarding this issue. I left another message yesterday. The part is still bent and I would like to use this heater as it's 12 degrees in New York.
Preferred solution: The parts that are broken
Phoenix, Arizona
Patio chairs. Parts missing. Parts broken. Can’t take apart to return. Bolt hol thread not made correctly. Shoddy work.
Patio chairs. Parts missing.
Parts broken. Cant take apart to return.
Bolt hol thread not made correctly. Shoddy work.
User's recommendation: It’s a reseller of overs junk. Don’t waste your money or time (3 hours)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken item
No one answered my phone call. 
I can't seem to find any information on the pamphlet either for help on how to resolve this situation.
It is extremely frustrating. I purchased a utility cart for my daughter's crafts and the drawers came broken. I just want replacements. No help from Walmart online either.
They say return the item. However, I purchased it on the Black Friday sale and was told if I return it, I have to get a refund and buy another one at full price. That's not right.
The gentleman said he can't help with that. It's totally wrong as far as I'm concerned.
- No one answers the phone
Preferred solution: Replacement parts
User's recommendation: Don’t purchase their products…
Jersey City, New Jersey
DO NOT BUY ANYTHING FROM COSTWAY OR GOPLUSCORP--USELESS GARBAGE!
(I'M TYPING IN ALL CAPS DUE TO MY VISION--I AM NOT SHOUTING, ALTHOUGH I FEEL LIKE SHOUTING I'M SO ANGRY ABOUT BEING SCAMMED BY THIS COMPANY...) I PURCHASED COSTWAY Portable Air Conditioner, 9000 BTU Air Conditioner with Fan & Dehumidifier, Item model numberFP10740US-WH ON AMAZON FOR A TOTAL OF $255.89 ON JUNE 22, 2024. I SET UP THE UNIT AS PER THE INSTRUCTIONS.
I USED ADHESIVE FOAM SEAL STRIPS AROUND THE PANEL THAT GOES INTO THE WINDOW FRAME TO ENSURE THE HOT AIR FROM OUTSIDE WON'T GET IN. AFTER THE UNIT WAS ON FOR TWO HOURS IN MY LIVING ROOM, THE TEMPERATURE INSIDE WAS 95 DEGREES. I HAVE SEVERAL FANS THAT HAVE THERMOSTATS AND THEY ALL READ THE SAME--AND IT FELT LIKE IT WAS 95 DEGREES TOO. IT WAS 10 DEGREES HIGHER INSIDE MY LIVING ROOM THAN THE TEMPERATURE OUTSIDE--WITH THIS A/C ON HIGH 72 DEGREES AND COOL--NOT ON FAN.
THE HEAT WAS COMING FROM THE DUCT THAT GOES INTO THE WINDOW PANEL. THAT DUCT GETS VERY, VERY HOT. I THEN ORDERED FROM AMAZON TWO "Air Conditioner Hose Cover Wraps - AC Hose Duct Vent Cover Sleeves Insulated Covers for Portable AC" FOR $47.99 AND EXTRA STRAPS "ENVISIONED Reusable Cinch Straps 2" x 30" - 6 Pack, Multipurpose Quality Hook and Loop Securing Straps" FOR $31.62 TO COVER ALL THE GAPS. I COVERED THE DUCT WITH THE INSULATED COVERS--TWO LAYERS--AFTER ONE LAYER THERE WAS STILL TOO MUCH HEAT COMING FROM THE DUCT.
EVEN WITH TWO LAYERS OF INSULATED COVERS AND SECURING IT WITH THE VELCRO CLOSURES ON THE COVERS AND THE EXTRA STRAPS, THERE WAS STILL TOO MUCH HEAT COMING FROM THE DUCT AND NOT ENOUGH COLD AIR FROM THE UNIT, EVEN THOUGH IT WAS ON HIGH AND 72 DEGREES. I AM A DISABLED SENIOR WHO LIVES ALONE AND HAD TO CUT OPEN THE BOX IN ORDER TO GET THE UNIT OUT. THERE'S NO WAY I CAN SHIP THIS BACK AS I DO NOT HAVE THE BOX AND I AM HOMEBOUND. I CALLED AND EMAILED Ron Reynoza | GoPlus Corp.
|Customer Service Supervisor, Direct Line: 909-201-****, Email: cssupv@***.com. MR. REYNOZA TOLD ME "I WILL BE HONEST WITH YOU--THIS COMPANY IS BASED IN CHINA AND WITH THEM IT'S ALL ABOUT QUANTITY NOT QUALITY." YESTERDAY, I PUT THE COSTWAY A/C OUT WITH THE TRASH. SO, I WASTED $255 + $48 FOR THE DUCT INSULATION + $32 FOR THE SECURING STRAPS.
I LIVE OFF OF A SMALL AMOUNT OF SOCIAL SECURITY AND THIS IS A LOT OF MONEY TO THROW AWAY. DO NOT BUY ANYTHING FROM "COSTWAY" OR "GOPLUSCORP"!
User's recommendation: STAY AWAY FROM "COSTWAY" AND "GOPLUSCORP" PRODUCTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Virginia
I haven't received my order, only half and that wasn't most important one. The one that was supposed to be the first one delivered turns up missing..
I'm not happy because this issue is costing me money and time on a project that's now past dew date.
Dear Customer, Could you please send an email to email address service@***.com along with your order number? Then we could check what's wrong for you. Best Regard, Costway Customer Servive Team
Novato, California
Resolved: A minus zero if I could …
Company fixed the issue and I have been provided with apology. I got a full refund after many call and follow up conversations I just cannot believe how unorganized this was on costways end.
They proceeded to tell me that the order is correct. It only comes with a blacktop so if thats the case, there are two black tops and the rest of the body of the air conditioner is white so that's still the wrong order. Duh. I have no more patience for these people at costway never again.
They are incompetent to no end. This is utterly ridiculous !!!
User's recommendation: Don’t order from these people especially if you’re gonna return anything for any reason
Saint Louis, Missouri
Great customer service.
Car came damaged. Might not get new one for a month but my nephew can play with the damage car until new one arrives.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn a swing set
The lady I spoke with was amazing and very helpful. We were going to return the swing set we bought, but after finding out how much it would cost to return, we decided to keep it and accept the small discount.
But now, having opened the box, we realize it is missing parts. So, we now need to see if we can acquire the parts to assemble it.
- Good products and good customer service
- Too expensive to return
Preferred solution: Replacement parts and discount to keep the swingset because it is too expensive to return
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAC STOPPPED WORKING
I have only had unit 4 months stopped working warranty they says is only 3 months. wow had i new this never brought until. WORST SERVICE EVER!
- That it was cost 3ffective
- Horrible unitl
Preferred solution: another unit atleast
User's recommendation: do not buy
About
, , , , Eisberg
Costway is a retail company. It was founded June 2009. The headquarters is based in Ontario, California, United States. Costway offers the following products: furniture, outdoor, hardware, sporting goods, and pet supplies. It is also possible to order electronics, apparel and accessories. The company has an affiliate program for partners. Costway ships their products worldwide through UPS carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.
Costway is ranked 383 out of 3519 in Furniture and Decor category
USA, Worldwide
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I don't care what your excuse is ; that all capital letter format is antagonizing. I will not read it.
I just got to Text someone to get the number to this company that I am buying a lot of stuff from and I can’t seem to get through to get a number. I didn’t know you were asking me for personal information just to give me a number.
I’ll give me contact with these people. I am not gonna give you my credit card number and my personal number just to get a number to where I can call these people what is going on if I cannot get a number within the next five minutes I want to cancel all my order.
And now that you have sent me for my credit card information and I don’t put it in. I cannot even text you back because it keeps going back to my credit card information which I am not going to.
I need a phone number to this company so that I may contact them. I have been on the phone for over 30 minutes trying to get a contact number. Just do not make any sense.
I PUT MR. RON REYNOZA'S CONTACT INFO IN MY REVIEW, BUT THIS WEBSITE EDITED THE COMPLETE PHONE NUMBER AND EMAIL. SORRY.