Costway

(I'M TYPING IN ALL CAPS DUE TO MY VISION--I AM NOT SHOUTING, ALTHOUGH I FEEL LIKE SHOUTING I'M SO ANGRY ABOUT BEING SCAMMED BY THIS COMPANY...) I PURCHASED COSTWAY Portable Air Conditioner, 9000 BTU Air Conditioner with Fan & Dehumidifier, Item model numberFP10740US-WH ON AMAZON FOR A TOTAL OF $255.89 ON JUNE 22, 2024. I SET UP THE UNIT AS PER THE INSTRUCTIONS.

I USED ADHESIVE FOAM SEAL STRIPS AROUND THE PANEL THAT GOES INTO THE WINDOW FRAME TO ENSURE THE HOT AIR FROM OUTSIDE WON'T GET IN. AFTER THE UNIT WAS ON FOR TWO HOURS IN MY LIVING ROOM, THE TEMPERATURE INSIDE WAS 95 DEGREES. I HAVE SEVERAL FANS THAT HAVE THERMOSTATS AND THEY ALL READ THE SAME--AND IT FELT LIKE IT WAS 95 DEGREES TOO. IT WAS 10 DEGREES HIGHER INSIDE MY LIVING ROOM THAN THE TEMPERATURE OUTSIDE--WITH THIS A/C ON HIGH 72 DEGREES AND COOL--NOT ON FAN.

THE HEAT WAS COMING FROM THE DUCT THAT GOES INTO THE WINDOW PANEL. THAT DUCT GETS VERY, VERY HOT. I THEN ORDERED FROM AMAZON TWO "Air Conditioner Hose Cover Wraps - AC Hose Duct Vent Cover Sleeves Insulated Covers for Portable AC" FOR $47.99 AND EXTRA STRAPS "ENVISIONED Reusable Cinch Straps 2" x 30" - 6 Pack, Multipurpose Quality Hook and Loop Securing Straps" FOR $31.62 TO COVER ALL THE GAPS. I COVERED THE DUCT WITH THE INSULATED COVERS--TWO LAYERS--AFTER ONE LAYER THERE WAS STILL TOO MUCH HEAT COMING FROM THE DUCT.

EVEN WITH TWO LAYERS OF INSULATED COVERS AND SECURING IT WITH THE VELCRO CLOSURES ON THE COVERS AND THE EXTRA STRAPS, THERE WAS STILL TOO MUCH HEAT COMING FROM THE DUCT AND NOT ENOUGH COLD AIR FROM THE UNIT, EVEN THOUGH IT WAS ON HIGH AND 72 DEGREES. I AM A DISABLED SENIOR WHO LIVES ALONE AND HAD TO CUT OPEN THE BOX IN ORDER TO GET THE UNIT OUT. THERE'S NO WAY I CAN SHIP THIS BACK AS I DO NOT HAVE THE BOX AND I AM HOMEBOUND. I CALLED AND EMAILED Ron Reynoza | GoPlus Corp.

|Customer Service Supervisor, Direct Line: 909-201-****, Email: cssupv@***.com. MR. REYNOZA TOLD ME "I WILL BE HONEST WITH YOU--THIS COMPANY IS BASED IN CHINA AND WITH THEM IT'S ALL ABOUT QUANTITY NOT QUALITY." YESTERDAY, I PUT THE COSTWAY A/C OUT WITH THE TRASH. SO, I WASTED $255 + $48 FOR THE DUCT INSULATION + $32 FOR THE SECURING STRAPS.

I LIVE OFF OF A SMALL AMOUNT OF SOCIAL SECURITY AND THIS IS A LOT OF MONEY TO THROW AWAY. DO NOT BUY ANYTHING FROM "COSTWAY" OR "GOPLUSCORP"!

Terrible company. They were not very helpful with a dehumidifier I had bought, which stopped working after one month of purchase.

They asked me for a video to prove it was not working. It was very difficult to upload and attach to a regular email. They would not accept a video through WhatsApp. I had to ask my niece to help upload it.

Finally, after they received the video, they asked me to open the back unit to check what was actually at fault. Crazy! What were they thinking? They should have taken care of it by sending a repairman, or credited me.

There was too much back and forth hassle. I will not be buying from this company ever again.

My package I ordered from Costway never made it from the warehouse to the shipping company (Amazon Shipping) according to the tracking number. I had to make 6 calls over the course of 2 weeks.

Then, Costway made me work with a 3rd company to create a claim even though the package clearly never made it to the shipping company, which is not my fault. Despite my explicit request to send a new item, they instead refunded my credit card and now the sale I had gotten no longer exists if I wanted to re-order. I had to jump through so many hoops for an item that never made it out of their warehouse. Every other online transaction I've ever made, I can tell the company that the package didn't arrive, they check the tracking number and verify it didn't arrive and they send out a new one.

Then I asked for compensation for all the time I had spent trying to get a new item sent out and they told me all they could do was send me a $5 coupon, which was the same amount as the coupon on the front page of their website.

Thanks for literally nothing. I received nothing.