Costway
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Costway Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costway has 2.0 star rating based on 935 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Costway to a friend or colleague.
- Rating Distribution
Pros: No comment, Good price, Inexpensive.
Cons: No way to contact the company, Customer serice, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costway has 2.0 star rating based on 935 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Costway to a friend or colleague.
- Rating Distribution
Pros: No comment, Good price, Inexpensive.
Cons: No way to contact the company, Customer serice, Customer service.Recent recommendations regarding this business are as follows: "Failed with customer support/ response", "Not recommended!", "No recommendations yet", "Do not buy this bed", "Dont do it".
Most users ask Costway for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Costway Reviews
"Great Customer Service!!"
Kathys customer service was great. She understood my concern and said shell do her best to correct the problem! Thanks Kathy!!
"Ordered 2 piece barstool, hardware missing. I requested by email they send hardware to assemble my barstools."
Missing hardware to assemble my barstools. Order # 1775****. 2 nd item oder from Costway where hardware was missing. Last year ordered 4 piece patio set ....
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ordered 2 piece barstool, hardware missing. I requested by email they send hardware to assemble my barstools.
- Missing parts
Preferred solution: Missing hardware
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Verified Reviewer
Resolved: Product default
Company fixed the issue and I have been provided with apology. Sent videos as requested to show what the product was doing.
That it was not working correctly. Then they issued a full refund.
- Easy online purchase
- No good
Preferred solution: Full refund
User's recommendation: Not recommended!!!
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Verified Reviewer
Resolved: Found to be dishonest in reasons as per emails
Company fixed the issue and I have been provided with full refund.
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Retuned items
- Return product on time no damage
- Failed to respond in a timely manner
Preferred solution: Full refund
User's recommendation: Failed with customer support/ response
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad merchandise
- No has parts avaliable
Preferred solution: Money back for bad unit so I can get a new one have no heat in my house
User's recommendation: Dont do it
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Verified Reviewer |
Boca Raton, Florida
Queen platform bed model HU10030
User's recommendation: Do not buy this bed
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Resolved: Complaint my pillow on my lounge chair discolored in a week
Company resolved the issue.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Appliance not working
Preferred solution: I would like my dryer repaired if possible
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Verified Reviewer
Did not receive item
- No comment
- Did not receive order
Preferred solution: Deliver product or service ordered
User's recommendation: No recommendations yet
Los Altos, California
My Costway Electric Button Wont Turn OFF
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Verified Reviewer
Resolved: Replacement seat
Company fixed the issue and I have been provided with product replacement. I tried on numerous occasions either by phone or email to contact Costway but never received a reply.
I contacted Pissed Customer and then Costway sent me an email to contact Target Guest Services, since I purchased the rattan rocking chair online through them. Target was excellent in handling the situation and I received the replacement seat.
- Reasonably priced
- Impossible to contact customer service
Preferred solution: I received the replacement seat for my rattan rocking chair. The whole process took approximately one month. After contacting Pissed Customer, Costway told me to contact Target Guest Services. They took the necessary steps to get me the replacement seat.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not working mini washer
- It does work good when it did work
- That it stopped working after like 3 to 4 uses
Preferred solution: A replacement or my money back
User's recommendation: Well i would have to tell them no unless this is taken care of then i would
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Verified Reviewer
Ice market not working
Preferred solution: Product fixed or replaced
User's recommendation: Buy a better one, this one sucks
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Verified Buyer |
Tampa, Florida
I need to get a new washer under warranty
I called hoping I could get some help. Some pieces are broken off.
I have attached photos at the bottom and now the washer and dryer will not work and I keep getting a code that says E1I bought a washer/dryer combination two and one a while back off of Amazon even paid an extra $35 for the warranty as well for it Im not sure of who I need to contact someone through Amazon or directly from the company that the washer and dryer came from. If someone could kindly get back to me, so I can replace the broken one that I have and get a new one. I love the washer and dryer. Its very convenient to have and fits perfectly in my small apartment.
I don't want to used , I don't want money back, I just would like to get a new washer and dryer, the same one under the warranty that I have. My phone number is 727-325-****.
My email is shawill73@***.com. Thank you for your time
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Verified Reviewer
Request a Instructional Video for Assembling the Giantex BUFFET SIDEBOARD
- Packed well and satisfactory delivery
- Labels missing on assembly parts making it hard to follow manual
User's recommendation: Once I found the email for Cost Way Customer Service they quickly responded and provided what I needed. Kudos to Sara for responding promptly
My heater keeps going to E3
Preferred solution: Service on my heater
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