Costway
Costway Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costway has a 1.9 star rating from 632 reviews, 28% would recommend, 76% unfavorable; consumers are mostly dissatisfied. 60% say Costway should improve customer service and most seek refunds; 100% say they will not use Costway again.
Key Takeaways for Future Customers
- Costway reviews show frequent customer complaints about customer service and refunds.
- Expect medium price but potential issues with returns, exchanges, and missing parts.
- Be cautious when ordering; track billing and confirmations closely.
Negative Feedback / Risk Areas
- Repeated customer complaints about no response and poor customer service.
- Refunds delayed or held until returned items are received.
- Missing parts, wrong shipments, and broken or unusable products on arrival.
Positive Feedback
Some customers found good prices and occasional products they liked; a few reported helpful service interactions and satisfactory items.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costway has a 1.9 star rating from 632 reviews, 28% would recommend, 76% unfavorable; consumers are mostly dissatisfied. 60% say Costway should improve customer service and most seek refunds; 100% say they will not use Costway again.
Key Takeaways for Future Customers
- Costway reviews show frequent customer complaints about customer service and refunds.
- Expect medium price but potential issues with returns, exchanges, and missing parts.
- Be cautious when ordering; track billing and confirmations closely.
Negative Feedback / Risk Areas
- Repeated customer complaints about no response and poor customer service.
- Refunds delayed or held until returned items are received.
- Missing parts, wrong shipments, and broken or unusable products on arrival.
Positive Feedback
Some customers found good prices and occasional products they liked; a few reported helpful service interactions and satisfactory items.
Media from reviews
San Diego, California
Charged twice for an item
I ordered a set of four folding tables, but I was charged twice for this item. I would like to be reimbursed for the extra set of tables. The charge is pending and set to come out of my bank on the 14th according to the bank representative I spoke with this morning.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts from my portable ac
I haven't heard from them. This is ludicrous.
I am very angry.
Someone needs to contact me. ***
Atlanta, Georgia
To talk to someone about the order, I returned
No one will call you back. No one will reply the truth to you.
The order has been returned by the delivery truck. I have the email and someone signed for it and they telling me that were refund my money once they reviewed the order when it comes in well they have had it for three days.
User's recommendation: Don’t go through cost way
Chino Hills, California
Customer service Communication issue.
Customer service in Fontana did not send me an Email as promised for my Costway mini split regarding the proper adapter size for my R32 refrigerant suction port on the outside of the condenser unit
User's recommendation: Customer Service does not follow up on promises made
Lansing, Michigan
I will never buy another Costway product from anyone anywhere!
- Customer service was unsatisfactory for missing hardware.
- The hardware was missing from an unopened box of furniture, and the rep offered no help.
Customer service sucked when I tried to get missing hardware. This could have been a very easy problem to resolve but the service representative was not the least bit interesting in providing missing hardware from my unopened box of furniture. Missing compassion and interest in trying to resolve things.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Liberty, Iowa
Part number 13 cutting blade for castaway meat grinder number KC 35764
It is a very sorry day when a company does not supply replacement parts for their products. I will not recommend any of your products to anyone.
Preferred solution: I would like a cutter blaid part numbe 13 for my meat grinder model number KC 35764. No I dic not lose money. I will pay for the blaid.
User's recommendation: Offer replacement parts for your products.
Dayton, Ohio
Tree lights not working
I bought a Christmas Tree from you through Target and plugged it in and the lights wont work . It is a 6 fiber optic tree.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Electrical connections
Have a target ride on ATV. Unit is charged but not running.
Don't know if battery connections are correct. Instructions are useless.
Preferred solution: Instructions on electrical connections
User's recommendation: Demand better assembly instructions!
Bruce, Wisconsin
5 star
There was a mistake that I made company is excellent,I love the stove that we ordered for our sunroom,keeps it nice and comfy,would drfinitel buy this product again
User's recommendation: Buy from them you wont be fisappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Branson, Missouri
Today 20/23/2025 about 4pm I paid for a 5 pcs dinning room item 4089****
I haven't received any email with my confirmation number, and you already took the money from my bank. This is for a dining room wood and metal table and 4 chairs with light-colored seats.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent the wrong shipment and don't refund immediately
- Received the wrong item—a huge metal frame.
- Refund only after the returned item is received.
- Return sent; refund delayed after almost 2 weeks.
I ordered some kids' toys, and I got a huge metal frame. They told me to send it back, and they can only refund the money once they receive the wrong item.
I have sent it; however, the local post is so slow that it has not arrived even though it's almost 2 weeks.
They hold my money instead of just refunding me. It took so much effort; I will never buy again from them.
- Sent the wrong item
- Not refund unless they receive wrong item
Preferred solution: Full refund
User's recommendation: Good luck...
Lloydminster, Alberta
Garbage!
- Bought a shed from Costway.ca for $149.99.
- Pieces were thin plastic and unlabeled.
- The shed wouldn’t stand and had to be discarded.
Purchased a storage shed from Costway.ca for $149.99. Each piece in the box was thin plastic.
Nothing fit together properly and the instructions were totally useless. Only a few pieces actually had labels so much was guess work. Could net get the shed to even stand up without falling over! Just total junk!!!
Had to throw it in the garbage. Could not even resell it for $10!
Warning: DO NOT BUY FROM THIS COMPANY!!!
User's recommendation: Do NOT buy from this company
Find out when my ice maker was bought or year made
- Aunt bought it, but it gave her trouble and sat unused.
- Now owned by me; my husband does refrigeration work and we have trouble getting it to work.
My aunt bought it and it gave her trouble so she just let it sit she gave it to me and my hubby does refregation work and is have trouble getting it to work so we went on utube and cant get enough info so I need to see how
Long this machine was owned
User's recommendation: I can’t say yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't get my grill cover
The ad I saw at Best buy said it was supposed to come with a grill cover np10876 it did not come with one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts
Missing 5 bolts. I can't assemble the set.
The bolts were not shipped. I will stop the credit card payment and make sure that Macy's stops dealing with your company.
- Not a good company
Preferred solution: Price reduction
User's recommendation: Don't buy from macys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Wrong item ordered; I want a refund.
- I can't read well; I have no refund info.
- Box is at post office; the coolers are unused and need pickup.
that's not what it's too cool for walmart and I ordered the wrong thing. I like I can't read that well and I've no more refund.
they sent me to the tax to take. the box is back to the post office or whatever and put the stickers on there. I'm just trying to find out. I really don't know how to do it.
I just need my refund.
I wish somebody could come to my address and pick up the coolers. they have never been used and I just want to know how I can get my refund?
- Air coolish 2 of them
Preferred solution: Full refund
About
, , , ,
Costway is a retail company. It was founded June 2009. The headquarters is based in Ontario, California, United States. Costway offers the following products: furniture, outdoor, hardware, sporting goods, and pet supplies. It is also possible to order electronics, apparel and accessories. The company has an affiliate program for partners. Costway ships their products worldwide through UPS carrier. Free delivery option is possible. The company accepts returns within 30 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.
Costway is ranked 380 out of 4769 in Furniture and Decor category
USA, Worldwide
Brands Related to Costway
Costway Canada
“This company is a scam we ordered an air conditioner but neaver received it and they took our money...“
Goplus
“The petal fell right off as I exercised?!!! Poor quality and flimsy bike. Very disappointed in the...“
Costzon
“I bought a bicycle for my granddaughter, but they delivered one with the wrong wheel size. When I called...“
Giantex
“I purchased my Giantex washing machine on February 23rd, 2026. My daughter was in the hospital, so when...“
Companies Similar to Costway
Amazon
“I can remember when Amazon was a genuinely good company that trusted and believed in their customers....“
Wayfair
“As soon as I opened the box, the first two wood planks I took out were broken. I didnt even bother...“
Home Depot
“Bought 24000 BTU A/C on May 19, 2026. Paid for in-store. Called the store several times trying to find...“
Target
“I'm writing to report a serious issue with a recent order that was delivered today. 2-13-2026 -...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.