Contact Costway Customer Service
Costway Phone Numbers and Emails
Toll-Free Number:
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(844) 242-1885
Customer Service:
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(909) 483-1200
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(213) 401-2666
Costway Emails:
How to Contact Costway?
Most Popular Number:
| Total calls: 892 | Issues resolved: 17 | Last call: May 16, 2025 |
Costway Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Costway Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Costway is 9094831200. 82% of consumers used this number to address their issues and concerns. Meanwhile, 67% of users reported contacting a real person successfully by dialing the phone number 8442421885.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Costway may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Costway Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Costway is 9094831200. 82% of consumers used this number to address their issues and concerns. Meanwhile, 67% of users reported contacting a real person successfully by dialing the phone number 8442421885.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Costway may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call Costway mainly because of product/ service, request for information, shipping and delivery.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Costway is service@costway.com. 89% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Costway Website:
Costway Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
3900 E Philadelphia St,
Ontario,
California 91761,
United States
8 Corn Rd,
Dayton,
New Jersey 08810,
United States
50 Paragon Dr,
Romeoville,
Illinois 60446,
United States
Hours:
Monday - Friday: 9:00am - 5:00pm (EST)
Returns Address:
11250 Poplar Avenue,
Fontana,
California 92337,
United States
Costway Customer Service Reviews
Lost order from Dec 20 202
No refund and no replacement as suggested.
The phone call was not even accepted.
After a few seconds there was a disconnect.
Someone purchased bedside crib for my shower. It has been recalled.
They keep asking the same questions I think I answer them and they send back response that it isnt good enough. I have the bedside crib in my possession I sent pictures.
They just dont know what to do. Is,there anything you can do to help me.
How Good is Costway's Customer Service?
Summary of Costway Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Costway?
Product/ Service Question:
- “Order a water inlet hose for my machine”
- “Freezer problem”
- “Ice maker not working”
Shipping and Delivery Question:
- “Missing parts”
- “$250 compensation that was not delivered”
- “Missing items”
Request for Information Question:
- “Help to complete order”
- “About my Order”
- “Looking for dryer door costway”
Return/ Replace Question:
- “Return”
- “Emote control for electric fireplace”
- “Problem w return label”
Activation/ Cancellation Question:
- “Order change or cancelation”
- “I have been trying to order something and it keeps being canceled”
- “Cancel order”
Refund Question:
- “Refund and return”
- “Refund”
- “I haven't received my refund for an air conditioner that I sent back it's been over 21 days”
Payments and Charges Question:
- “Not able to receive $10 discount”
- “I Would like to purchase A Patio Set with my Debit Card I Have Tried to purchase it 6 times And My Purchase Was Cancelled”
- “Coupon not workomgCoupon”
Staff Question:
- “Need a service tech for ac”
- “Repair services”
- “Complaining of bad service”
Website/ Application Question:
- “Installation”
- “To know if my order went through or not. The phone number on the Website doesn't work.”
- “Installation guidence for proplus pool ladder”
Account Question:
- “HL code”
- “E5 code”
- “Lost, the key and passcode to safe”
Cards Question:
- “Trouble entering card number from Tremendous”
- “Credit card pending”
- “Card was stoling”
Employment Question:
- “Can't do their job so would like to speak with someone's boss”
Other Question:
- “Missing piece”
- “Wiring”
- “Need a filter”
Compare Costway Customer Service To
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