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Contact Costway Customer Service

Costway Phone Numbers and Emails

Toll-Free Number:

  • (844) 242-1885
Call customer service
Send Message

Customer Service:

  • (909) 483-1200
  • (213) 401-2666

Costway Emails:

Business Sales
Dropship Program
Customer Service
Legal
CCPA Inquiries
Media
Affiliates
Sales/ Reservations
Large Orders
partnership@costway.com
For Collaboration
service@costway.com
order@costway.com
Orders Issues
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Costway Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Costway Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email

  • The best phone number to call Costway is 9094831200. 82% of consumers used this number to address their issues and concerns. Meanwhile, 66% of users reported contacting a real person successfully by dialing the phone number 8442421885.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Costway may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.

View full overview ›

How to Contact Costway?

Most Popular Number:

(844) 242-1885
Total calls: 989 Issues resolved: 20 Last call: Dec 15, 2025

The Costway customer service number is 1-213-401-2666, on duty 24/7. This means you can contact customer service anytime of the day for assistance with any questions, concerns, or issues you may encounter with Costway’s products. Costway customer service is available around the clock to provide reliable and efficient support, ensuring a smooth customer experience. Whether it is about a recent purchase you have made, product information, or any other matter related to the company’s products and services, you can call Costway's phone number and the representatives will be ready to help you at any hour.

You have multiple options to contact Costway customer service via their official website. First, you can check a comprehensive list of FAQs on Costway website, which already address common questions and concerns - the FAQs might also help you. If you need more personalized assistance, you can also take advantage of the Costway live chat support feature on the website. Using the live chat option, you can engage with a customer support representative in real-time for immediate assistance. If your queries need further help, you can submit an online request ticket on the website as well. All these options are available under the “Contact Us & FAQ” section of the official website.

You can also contact the Costway company using their dedicated customer service email, recall@costway.com. You can either send a direct email to the mentioned email address, or submit an online contact form on Costway website. The advantage of Costway contact using email as a method of communication with Costway company is that it records the conversation so that you can check those solutions in future as well. To access the online contact form, head to the official website of Costway and navigate to the “Contact Us & FAQ” section. On the next page, you will find the “Send Us an Email” option, click on it. You will be directed to the page containing the online form - fill out the form and send it. Constway customer service will review the form and respond to you as soon as possible, usually within 48 hours.

PissedConsumer Club

Contact Information

Costway Website:

Costway Help Center:

Corporate Office Address:

Costway.com, Inc.
537 Monmouth Rd Store 186
Jackson Township, New Jersey 08527
United States

Other Info (opening hours):

Other Locations:

3900 E Philadelphia St,

Ontario,

California 91761,

United States


8 Corn Rd,

Dayton,

New Jersey 08810,

United States


50 Paragon Dr,

Romeoville,

Illinois 60446,

United States


Hours:

Monday - Friday: 9:00am - 5:00pm (EST)


Returns Address:

11250 Poplar Avenue,

Fontana,

California 92337,

United States

More contact details

Costway Customer Service Reviews

1.4 / 5
Bad
See all 1.9K reviews
Kyndel Pjr
Tree lights not working
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I bought a Christmas Tree from you through Target and plugged it in and the lights wont work . It is a 6 fiber optic tree.

Erna Z Gsf
Missed package!! I spoke a few seconds the call became disconnected
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Lost order from Dec 20 202
No refund and no replacement as suggested.
The phone call was not even accepted.
After a few seconds there was a disconnect.

Jaysun Jxs
I haven't received my order, only half and that wasn't most important one. The one that was supposed to be the first one delivered turns up missing..

I'm not happy because this issue is costing me money and time on a project that's now past dew date.

Ruther Auy
Great customer service.

Car came damaged. Might not get new one for a month but my nephew can play with the damage car until new one arrives.

How Good is Costway's Customer Service?

Marwan Izh
Marwan Izh
Feels Satisfied | Sep 10, 2024

I was very satisfied with customer service they said they would send a replacement seat and shorter screws. I just haven’t received them yet.

Read full quote
Daymian Oxp
Daymian Oxp
Feels Disappointed | Apr 18, 2024

So far we are in talks about replacement pieces and refunds. I have sent further information like photos and things. Waiting on further communication.

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Dynasia Fxm
Dynasia Fxm
Feels Disappointed | Mar 05, 2024

I am still waiting for my refund

Read full quote
Taija Miu
Taija Miu
Feels Satisfied | Jan 14, 2024

Extremely helpful,courteous

Read full quote
Melanny Xob
Melanny Xob
Feels Disappointed | Jan 03, 2024

Lousey

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Shakyra Jyz
Shakyra Jyz
Feels Satisfied | Dec 15, 2023

Kathy was my representative, she is GREAT!!! Then, she did a follow up call the next morning to let me know that my change was corrected, really assured me it was resolved. Thanks Kathy!!!!

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Summary of Costway Customer Service Calls

10.4K TOTAL
CALLS
04:24 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Costway?

Product/ Service Question:

  • “Heat not working”
  • “Tree lights not working”
  • “Broken mini split”

Shipping and Delivery Question:

  • “Missing part”
  • “Can’t get the heat to come on”
  • “Wrong package need to talk to person”

Request for Information Question:

  • “Would like to know if I could order replace part for TW10053”
  • “I need to know what PA means. One of my COSTWAY mini splits displays PA.”
  • “Find out when my ice maker was bought or year made”

Return/ Replace Question:

  • “I bought a fireplace from Lowe’s and the remote stop working”
  • “Need replacement charger cord”
  • “Return”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Order change or cancelation”
  • “I have been trying to order something and it keeps being canceled”

Refund Question:

  • “Refund”
  • “Refund and return”
  • “I haven't received my refund for an air conditioner that I sent back it's been over 21 days”

Payments and Charges Question:

  • “Wondering if all mimi splits come pre-charged”
  • “Credit card processing”
  • “Not able to receive $10 discount”

Staff Question:

  • “Need a service tech for ac”
  • “Repair services”
  • “Complaining of bad service”

Website/ Application Question:

  • “My two in one treadmill isn't lighting up I just took it out the box this week and I installed everything and hooked everything up I went to plug it in and it's not working at all why is that”
  • “Installation”
  • “To know if my order went through or not. The phone number on the Website doesn't work.”

Account Question:

  • “Verifying my order was placed”
  • “HL code”
  • “E5 code”

Cards Question:

  • “Trouble entering card number from Tremendous”
  • “Credit card pending”
  • “Card was stoling”

Employment Question:

  • “Can't do their job so would like to speak with someone's boss”

Other Question:

  • “Mini split malfunction”
  • “Trouble shoot”
  • “Malfunction”

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