Product: Costway Customer Care Clear all filters (0 of 24 reviews match)
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Beware of Costway

They are actually in China. They do not accept returns!! Horrible company.
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Costway Customer Care
#1448921
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Costway - Exercise bike

Electrictronics dos’nt Work, good luck with contacting customer service, dosen’ Exist should be banned from doing business in California!!!
1.0
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Costway Customer Care
I didn't like
  • Impossible to contact customer service
  • No way to contact the company
  • Ability to honor their warranty
#1447568
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Costway - Terrible

I was on hold over 30 minutes, never talked to anyone. No response to emails.
Product
Costway Customer Care
#1446256
Dec 31 at 10:32 PM Dear customer, As our return policy, for all NON-seller mistake returns, there is a 10% restocking fee ($21), and $15 shipping fee. total $36 are these two fees ok for you? if yes, we can send a return label to your email. Or if the item still can be...
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1.0
Product
Costway Customer Care
I liked
  • Fact that i will never shop there again
I didn't like
  • Getting worse
#1438290
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Costway - Missing instructions on how to assembly

this item costway hw56185bk didnt come with instructions where can i find them?
Product
Costway Customer Care
#1432165
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Costway - Terrible heater

Bought a 1500 W oil filled heater and it does not generate any heat. It is poorly designed and tips over easily, a CPSC issue. Costway seems to get away with selling a great deal of junk and stay in business.
1.1
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
Product
Costway Customer Care
I didn't like
  • Product quality and safety
#1431392
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Costway - Fraudulent order

Did not place the order. Supposed order date 3/6/2016 shipped today. Spent over 1-1/2 hrs waiting for customer service, no answer. Dialed 0 to leave a message busy signal. Sent email, no reply. Never have heard of this company until today. Guarantee qI would never purchase from a company with customer service like this.
Product
Costway Customer Care
#1416089
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Costway - Awful

No one ever came to the phone
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product
Costway Customer Care
#1414137
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Costway - Customer service calls

I called customer service multiple times. The first time i waited a whole hour and a half for a rep and NEVER spoke to anyone so i hung up. I don't think i should be waiting that long to talk to an agent. The second time i called i was waiting for 20 minutes..heard a busy dial tone and then they HUNG UP!!!!!
1.0
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Product or Service Quality
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Product
Costway Customer Care
#1410694
desk shipped without parts i want phone number i ordered executive desk with hutch model hw54474 it shipped without part #18 from step 14 on page 13 of assembly instructions just one #18 and one nut gx4 from page 14 step 15 of assembly instructions. please ship me...
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Anonymous
Charlene Tison

Costway sent me a wrong item, that was very heavy, for my daughter's birthday and it was open on that day, what a surprise! And then I have tried for days to contact them and ...

2.7
Product
Costway Customer Care
I didn't like
  • No way to contact the company
  • Cannot
#1372335