Mary S Vyv

They offered me money for my trouble but not money for refund

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Costway - They offered me money for my trouble but not money for refund
Costway - They offered me money for my trouble but not money for refund - Image 2
They told me to call if I did not accept the offer of $100 and I not not accept any less then $255.94 the price of chair and I will accept the first offer for my trouble and at this time if it is resolved now I will not ask for the $100 they offered for my trouble fighter ng this for 3 weeks back and forth with you and Walmart, if you want the chair come and get it, just st tell me when you will be here, if you dont want it I am trash g it because it is not even safe to donate!
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Loss:
$256

Preferred solution: Full refund

User's recommendation: Do not buy anything from this company mules you are 100% sure you will t have to return it’

Anonymous
map-marker Decatur, Georgia

Wrong item still waiting

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Wrong item sent and Im currently still waiting. Its been almost a month since they sent the wrong item. No urgency in fix the problem
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Shannon E Voi

Faulty product

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This is a faulty bar. There is no adjustment to raise the bar safely. It just slips back to the lowest position. This is very dangerous and I need a full refund immediately. This product needs to be thrown away because it is so unsafe. Please respond quickly and issue a full refund. I am disputing this transaction because of failure to receive a response.
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Loss:
$76
Cons:
  • No useful information
  • Doesnt respond to emails re warranties or defective products

Preferred solution: Full refund

User's recommendation: DO NOT BUY. UNSAFE

Lynn P Hwc

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Verified Reviewer
| map-marker The Villages, Florida

Still trying to get a replacement remote control for my fireplace

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Original review Nov 25, 2021
I have a 28.5 glad led EP24718US electric fireplace. The remote was broken trying to get to the battery and is unusable. All I want is a replacement remote!!
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Anonymous
map-marker Brookfield, Wisconsin

The communication with costway was awesome thank you so very much for all of your help

I was a little disappointed I couldn't get direct on phone help I am waiting for a response from the Tech department Via email or a phone call
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Kasha Dhr
map-marker The Bronx, New York

Maintenance

Have a water dispenser with ice maker the ice started melting and keep draining the water for the top
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Tijuana M Edp

Return label.

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I receive an item for my granddaughter as a gift. I need to return because its to small. The customer name is Shirley Prince.
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Cons:
  • No one answers the phone

Preferred solution: Full refund

Anonymous

Tracking number 1z4459y903********

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I received the completely wrong order and demand a full refund of $119.06. This was a great disappointment. This was a Christmas present for my son and he was highly disappointed on Christmas morning.
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Cons:
  • Missing part

User's recommendation: Horrible experience completely wrong order

Tammie G Rpz

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Verified Reviewer
| map-marker Baltimore, Maryland

You're missing parts to a truck that I ordered

Axile part to the back of the truck is missing..can someone please get back in touch with me please 202 423-**** thanks!
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Preferred solution: Missing parts

Anonymous
map-marker Louisville, Kentucky

I received the completely wrong order

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I received the completely wrong order. My son is completely too old for the Riding toy. I am requesting a 100% refund
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User's recommendation: This is a piece of crap completely wrong order

Hima A

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Verified Buyer
|

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Verified Reviewer

Defective product

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Costway - Defective product
Costway - Defective product - Image 2
Costway - Defective product - Image 3
Received the product this morning and there are no hole for the screws for the shelf organizer. See photos attached.
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Loss:
$100
Pros:
  • Prompt shipping
  • Affordable price offer thru overstock com
Cons:
  • Service or quality

Preferred solution: Let the company propose a solution

Johnny H Cmv

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Verified Reviewer
| map-marker Byron, Georgia

Kids motorcycle not charging

I been working on it for two days I need someone to call me at 478244**** ASAP about this problem. Its almost Christmas
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Loss:
$172

Preferred solution: I want someone to call me

Carrie S Opv
map-marker Bethlehem, Pennsylvania

Missing merchandise

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I received my box. Half empty and opened on my porch. I thought it was a prank . Ive called twice and waiting for a phone call. Cant tell you how pissed I am since most of these are/ were Christmas presents ..I ordered 18 candles and recd 8!!! So either someone had a field day at fed ex or you short shipped me. And I think and packaging can be done better! I hope I get a call today. 610703****!
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Loss:
$150

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure fed ex is the shipper. And that bbw packs the boxes securely

Wyna G
map-marker Reynoldsburg, Ohio

Box content missing hardware

Opened box and can’t find the assembly hardware can you send me replacement set. Instructions state hw663**-** is the assembly set.
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Daune Ubu
map-marker Decatur, Indiana

Used washer delivered

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Costway - Used washer delivered
Costway - Used washer delivered - Image 2
Costway - Used washer delivered - Image 3
You sent a used washer wet and filthy when I paid for a new one by. JUNK USED
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Loss:
$268

User's recommendation: Don’t buy this used filthy washer

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