Jess H Qtg

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Verified Reviewer
| map-marker Lake Hopatcong, New Jersey

Honey Jeep came defected

My 5 year old got the Honey Bee Jeep for Christmas. After contacting Costway a week ago to explain how the pedal doesnt work and the jeep doesnt drive in manual we are still waiting for a solution. I sent a video and have emailed this past week to show the problem so it can be replaced asap or refunded. I am still waiting.
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Pros:
  • Nice looking
Cons:
  • Unstable and damaged
  • Waiting for replacement
  • Bad customer service hard to resolve issue

Preferred solution: Replace with fully working jeep

Iris C Ckv

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Verified Reviewer
| map-marker Miami, Florida

How about respond to my request

I need to return an item that is too small for my grandson. I need to return for refund. They dont return emails or answer calls. How in the world do I return it. Take it to Fed Ex and advise return to sender? Someone from Costway, if you read this please respond to my email.
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Anonymous
map-marker Danville, Virginia

Missing Parts!!!!

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I have been on hold with your company for over 40 minutes and have been kicked off twice. I am beyond livid.

I just ordered and received an outdoor couch, lugged it into my house, unboxed it, and was starting to put it together when I realized you did not put any hardware in the box. I am beyond livid and annoyed. We are suppose to have friends over tomorrow and now we do not have a couch! I order this from Walmart and already spoke to them and they told me to contact you directly.

I cannot get in touch with anyone!

Absolutely absurd and ridiculous. I am requesting money back and all of the hardware to be shipped ASAP to us.

I am currently still on hold for the second time in the past hour and have wasted so much time on your mistake!

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Minna Lur

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Verified Reviewer
| map-marker Sterling, Virginia

After sales support

I got & assembled the jewelry cabinet HW58536 item. I cannot open the drawer where the led light is in order to place the battery in. On the users manual there is no instruction about how to light it up. I saw a video on YouTube about another manufactures cabinet. Theres no video of your company about this items assembly
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Jess R Rvu

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Verified Reviewer
| map-marker Birmingham, Alabama

Shipping

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No shipping confirmation 10 days after ordering. I tracked down the customer service number and was immediately on hold and stayed that way for 45min. Then hung up.
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Preferred solution: Deliver product or service ordered

User's recommendation: *** these people

Anonymous
map-marker Saint Catharines, Ontario

Delivery

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I was disconnected and did not receive a call back. The product received is damaged. I would like to speak to someone about this.
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Anonymous
map-marker Massapequa, New York

Broken leg on my counter stools

all i need is one leg and i do not know how to email a video or picture. can you please send it out to me. maryellen martino 7 taylor drive farmingdale ny 11735. 516 902 ****
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Jess H Qtg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Hopatcong, New Jersey

Honey Bee came defected and not working

My 5 year olds big Christmas present was the honey bee jeep. She was so excited and then soon realized that the pedal to move the jeep manually doesnt work. I have been in contact with Costway for ove r a week waiting for the jeep to get replaced or refunded. The problem is still not solved but should be soon.
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Cecilia S Kny
map-marker Middletown, Ohio

Christmas tree complaints

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My family bought a Christmas Tree from this company with different stages of lights it says that they can be set to one all solid color and we were trying to set it to all solid white and the tree will not put all one color it will set two parts of the tree to the correct solid number and the other part(middle) to the other solod option. There are many people reporting about this too. Please get back to me as soon as possible. I am not very happy with this tree. Thank you and happy holidays.
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Loss:
$160
Pros:
  • Damage product
Cons:
  • Literally everything since i paid for my item
  • Not satisfied

Preferred solution: Full refund

User's recommendation: Do not order from them.

Anonymous
map-marker Owasso, Oklahoma

Missing item I ordered

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Dear, Costway I have yet to receive a tracking number for the replacement mixer that was lost in shipping. I am unclear on when to expect the package to arrive, if at all at this point. I have tried checking my previous tracking number, this informed me of only the fact that the lost package was to be returned to sender. I would appreciate it if your would please inform me of the new packages progress in arriving, or a new tracking number so I might be able to follow the progress myself. Thank you for your assistance in this matter. Kind regards, Krystin Willson
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User's recommendation: If a problem occurs with a Costway item, go directly to Costway Customer service to determine the exact issue and how to resolve everything.

Sharanda Cqn
map-marker The Bronx, New York

Broken ice machine

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Our ice machine at the restaurant its not working any more, without any reason. We tried everything and even calling and no one answered
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Anonymous
map-marker Philadelphia, Pennsylvania

Product stopped working

The pressure washer that I purchased through Costway stopped working. When I purchased the pressure washer there was a one year warranty that came with it. The purchase was made on April 15, 2021. Now Costway is telling me that Im out of their warranty. Its kind of hard to be out of warranty when it hasnt been a year!!! So they want me to send a video of me turning a *** on to show them that nothing is happening when its switched on. Ive been told that they wont refund or exchange the product. Costway is a freaking joke! Dont waste your time or money with this company!!!
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User's recommendation: Look at a different company! Costway is a rip-off

Edelmira R Lfj
map-marker Scranton, Pennsylvania

Questions about portable washer and dryer

I bought a portable washer and dryer and the instructions doesn't tell me Much on how the product works ,how to put , water in where or how the ,water is , Poured out,
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Preferred solution: The right instructions on how to work this washer and dryer. And can I please talk to someone in customer service.

Deforest Dfp

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Verified Reviewer
| map-marker Henrico, Virginia

Need help with product

I bought your wagon for my grandchild for Christmas and I viewed the installation video and there is a part that needs to be installed but no directions on how to do so .
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John K Mrf

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Verified Reviewer
| map-marker Dallas, Texas

Product i got is missing parts

my propane tank top heater is missing the tank collar bracket it was not in the box with the heater.
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Preferred solution: Let the company propose a solution

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